Privacy Policy

Thank you for choosing to be part of Ingetel Advanced Connections. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@ingetelconnections.com.

When you visit our website www.ingetelconnections.com, mobile application, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue the use of our Sites or Apps and our services.

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

HOW WE COLLECT YOUR PERSONAL INFORMATION

We collect your personal information when you actively provide it to us through your interactions with us.
We may automatically collect personal information from you as you use our Apps and Services or visit our websites as a user or a participant.
We may receive personal information about you from a business or commercial partner or another user of our Apps and Services.

WHAT PERSONAL INFORMATION WE COLLECT

Personal Information that you actively provide to us, or we collect from third parties, business partners, other users, and service providers.

Your Contact Information: Name, username, email address, phone number, IP address, and any other identifiers a user provides when accessing or using the Service.

Your payment information: Billing name, address, and credit card or other payment information.

Personal information we collect through your interactions with Ingetel Advanced Connections, our Websites, Apps, and Services as a user or a participant.

Account information:

Account holders’ usernames and account numbers, Ingetel Connections phone number, language preference, title, department.

User content:

Files, any content of communication or other information you or another user or participant upload, provide, grant access to, or otherwise implement. *Note that users and participants control the content that they provide, and it may include any category of personal information.

Service Usage Data:

Internet Protocol (‘IP’) address, MAC address, other device ID (‘UDID’), device type, operating system type and version, client version, type of camera, microphone or speakers, connection type, and other related information.
User feedback ratings, internal feature usage analytics, usage logs, and cookie identifiers.
Traffic data about the communications that take place through our platform (such as chat, and video conferencing), network monitoring data.
Call Detail Records of data records produced by a telephone call or other telecommunications transactions. The record contains various attributes of the call, such as time, duration, completion status, source number, and destination number.
Fraud data such as blacklist history and security logs.
Metadata such as session logs and join and leave time of participants.
Log data including IP address, Internet Service Provider (‘ISP’), browser type, referring/exit pages, operating system, date/time stamp and/or clickstream data.
Publicly available data from End User accounts.

Geolocation information:

Information about where you are located when using the Services.

Recordings:

A user hosting a phone or video conferencing meeting may choose to record the session, and if so, the host is responsible for obtaining any required consent from you. Ingetel Advanced Connections helps hosts obtain consent from other users by providing visual and audio cues to alert users of a recording.
Ingetel Advanced Connections does not monitor, access, or use the recordings or transcripts that a meeting host or customer may choose to store with Ingetel Advanced Connections unless they request us to, for example, provide technical support and when allowed by law.

SMS messages:

Content of blocked SMS messages that violate our spam rules.

Other information:

Any personal information that a user or guest voluntarily provides about an individual through their use of the Services, including synchronizing contact information, or through integrations with other applications.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for the following purposes: Communicate with you; Create your account; Provide you with Ingetel Advanced Connections Services including responding to your requests for support; Manage your order and our customer relationship; Market our Services; Connect you to and optimize your experience using our Website, Apps, and Services; Provide customers dashboards and reports; Conduct fraud and threat analysis and detect and prevent spam or unlawful or abusive activity, monitor the performance of our data centers and networks; Conduct analytics to improve Ingetel Advanced Connections Website, App and Service performance; Personalize your experience with our Websites, Apps and Services; Comply with applicable law including those regulating call detail records; and Perform billing for our Services.

COOKIES

Our Website and Apps use technologies called ‘cookies’ and other tracking technologies such as software development kits (‘SDKs’) to collect certain information. A cookie is a piece of computer code that your internet browser is given when you access the Website. Our cookies help provide additional functionality to the Website, track the traffic patterns for our website, and study how our users use and interact with the Website and Services. For instance, our website may set a cookie on your browser that allows you to access the Website without needing to remember and then enter a password more than once during a visit to the Website. If available, please refer to your web browser’s instruction guide or help section for information on how to receive notifications when you are receiving a new cookie and how to turn cookies off. An SDK functions like a cookie but in mobile applications. We recommend that you leave cookies and SDKs turned on because they allow you to better take advantage of some of our Services and allow us to improve our Services.

What are your choices regarding cookies?

Cookie Preferences on Ingetel Advanced Connections websites: Our cookies allow you to take advantage of some essential and useful features. Blocking some types of cookies may impact your experience of our sites. You can change your cookie preferences at any time by clicking ‘Cookie Preferences’ in the footer of the Ingetel Advanced Connections website.

Browser settings: You can also manage browser cookies through your browser settings. The ‘Help’ feature on most browsers will tell you how to remove cookies from your device, prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how disable cookies, and when cookies will expire. Check the support site for your browser to understand the privacy settings available to you. If you block or reject some of our cookies through your browser’s settings, you might not be able to use certain offerings that require you to sign in to an account and some features and services may not work. You might also have to manually adjust your preferences or settings every time you visit our websites.

HOW, WHY, AND WHAT PERSONAL INFORMATION WE SHARE WITH THIRD PARTIES

We will not rent or sell your personal information. We may share and disclose your personal information solely for legitimate business or legal purposes as described in this Notice and in accordance with applicable law, with the following third parties:

Business partners (e.g. resellers and other authorized third-party agents) to market or sell our Services;
Service providers, contractors, vendors, or agents who operate on our behalf to:

Operate, deliver, improve, and customize our Websites, Apps, and Services;
Provide support and technical services;
Send marketing and other operational communications related to our Websites, Apps, and Services;
Enforce our acceptable use policy;
Conduct analytics in order to improve your experience while using Ingetel Advanced Connections Websites, Apps, and Services.
Provide offers and advertisements to customers based on their interests and interactions with us.

Any third parties as part of, or in connection with, an actual or prospective corporate business transaction, such as a sale, merger, acquisition, joint venture, financing, corporate change, reorganization or insolvency, bankruptcy or receivership;
Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests, or property or that of third parties; or prevent or investigate wrongdoing in connection with the Website, Apps or our Services; and/or
Other third parties with your consent.

HOW WE RESPECT YOUR PRIVACY RIGHTS

We provide you with the opportunity to access, review, modify, and delete your personal information that we process.

Requests from End Users regarding personal information we process on behalf of our Customers as a Data Processor

In general, when processing the content of communications such as voicemails, faxes, recordings, etc. in connection with our Services, we do so on behalf of our customers and in accordance with their instructions as a data processor. This means that if you believe Ingetel Advanced Connections may have collected or stored personal information about you on behalf of Ingetel Advanced Connections customer as a data processor or if you wish to access, review, modify, or delete any content of your communications, under applicable law or otherwise, you should direct your request to that Customer.

HOW WE KEEP YOUR PERSONAL INFORMATION SECURED

Keeping your information secure is important to us. Like all businesses, we cannot guarantee the security of the personal information we collect and process in connection with our Websites, Apps, and Services. We have, however, taken certain steps designed to reduce the risk that your personal information will be subject to loss, misuse, unauthorized access, disclosure, alteration, or destruction. Ingetel Advanced Connections has no control over or responsibility for the security or privacy policies or practices of other sites on the Internet you might visit, interact with, or from which you might buy products or services, even if you visit them using links from our website.

HOW LONG WE RETAIN YOUR PERSONAL INFORMATION

We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax, or regulatory reasons or other legitimate and lawful business purposes.

Where we have no ongoing, legitimate business need to process your personal information, we will either delete or anonymize it.

CHILDREN’S PRIVACY

Ingetel Advanced Connections does not knowingly provide products or services directly to children under the age of 16 or knowingly collect or solicit personal information from or about children under the age of 16 outside of the school offering. If you believe that a child under the age of 16 has disclosed personal information to Ingetel Advanced Connections outside of the school offering, please contact info@ingetelconnections.com

CONTACT US

If you have any questions, comments, or concerns about this Notice, please email our data protection officer at info@ingetelconnections.com.
Phone: +1 (346) 200-8032