Terms and Conditions

Advanced

ADVANCED $25.99 per month + taxes: Unlimited calls within the United States and Canada (after six hundred minutes per user, extra charges of $0.008 per minute apply). This plan includes the mobile app plus a web phone through the Google Chrome browser, instant messaging between extensions/users, digital call history, voicemail with transcription included (English only), limited SMS/MMS messaging through a direct line, system statistics for administrator users only, and call recording for thirty days only. Considerations:

The Advanced plan does NOT include any type of desk or cordless IP phone.

You can add a desk IP phone for only $6.99 per month, or a cordless phone for $9.5 per month.

Users are unique and non-transferable.

Business

BUSINESS: $18.99 per month + taxes: Unlimited calls throughout the United States and Canada (after six hundred minutes of usage per user, extra charges of $0.008 per minute apply). This plan includes the mobile app plus a web phone through the Google Chrome browser, instant messaging between extensions/users through a chat for sharing documents within the team, and digital call history. Considerations:

The Business plan does NOT include any type of desk or cordless IP phone.

You can add a desk IP phone for only $6.99 per month, or a cordless phone for $9.5 per month.

Users are unique and non-transferable.

Corporate

CORPORATE: $19.99 per month + taxes: Unlimited calls throughout the United States and Canada (after six hundred minutes of usage per user, extra charges of $0.008 per minute apply). This plan includes a desk IP phone. Considerations:

The Corporate plan does NOT include access to the mobile app or the web phone.

Call Center

CALL CENTER: $35 per month + taxes: Unlimited calls throughout the United States and Canada (after thirty-three hours or two thousand minutes of usage per user, extra charges of $0.008 per minute apply). This plan includes a web phone through the Google Chrome browser, digital call history, voicemail with transcription included (English only), and system statistics for administrator users only.

If you agree with this quote, you must accept it.

You must pay 50% of the initial quote. The CUSTOMER must then wait AT LEAST 72 BUSINESS HOURS for the INGETEL ADVANCED CONNECTIONS team to contact them to continue with the next steps, such as completing the questionnaire and programming and activating users. From that point, a date will be scheduled for onboarding and equipment installation (if needed). Once all programming and the onboarding process are complete, the customer must pay the remaining 50% of the quote.

NO RETURNS OR REFUNDS ARE MADE.

If the customer wants to add users/extensions during the service period, no extra charges apply; only the time the new extensions will be in use is charged, on a prorated basis.

If the customer wants to remove users/extensions, they must notify us at least 3 business days before the end of the month. Otherwise, once the new month begins, Ingetel Advanced Connections will charge the full month for that extension, since billing dates fall on the first of each month and charges are per account and active users/extensions.

Call history and recordings (if applicable) are automatically deleted after thirty consecutive days. We are not responsible if the customer did not save a call of interest before it was automatically deleted. (If you need more storage time, we recommend purchasing the 1-year storage service.)

Adding new phone numbers has an additional charge of $15.

Users are unique and non-transferable; a user may not be used by more than one person.

INGETEL ADVANCED CONNECTIONS *does not work* directly with any social network such as WhatsApp, Instagram, Facebook, TikTok, Twitter, among others. You will be provided with phone lines, and their use is not tied to the platforms mentioned above. We do not provide support for these social networks. With your phone line, you are free to open an account on any of the social networks mentioned above. We are not responsible if an account already exists with the same number.

If the customer wants to cancel our service, no fee applies; they only need to notify us by email. The customer must also let us know if they want to transfer their number. If the customer cancels the service during the month, Ingetel Advanced Connections will not refund any amount of money to the customer.

Usage and additional services

Our regular plans are designed for any business with moderate call and message usage.

Due to federal regulations, any customer who wants to use SMS/MMS messaging through VoIP telephony must register with The Campaign Registry, a platform designated by the federal government to regulate and validate SMS/MMS sent with 10DLC DIDs (your phone numbers). To enable messaging, registration on this platform must be approved. Ingetel Advanced Connections will provide the customer with all requirements and recommendations during the sales and onboarding process.

Businesses that require Call Center services, whether due to high call volumes and/or mass messaging campaigns (text and multimedia), are subject to additional charges. For this, we recommend choosing the plan that best fits their needs.

The ranges and prices are as follows:

SMS text messaging: Limit of 200 SMS per user per month; after this amount, $0.007 is charged per SMS sent.

MMS multimedia messaging: Limit of 100 MMS per user per month; after this amount, $0.017 is charged per MMS sent.

Outbound phone calls: Limit of 10 hours (600 min) per user per month; after that amount, you can switch to the Call Center plan or pay the overage at $0.008/min.

Phone calls with the Call Center plan: Limit of 33 hours (2000 min) per user per month. After that amount, the overage must be paid at $0.008/min.

The Call Center plan does not include text/multimedia messaging, call recording, or the mobile app.

Additional services such as SMS or call recording for this plan cost $2.5 per user/extension per month, subject to the established limits.

Inbound calls to toll-free numbers (800, 888, 877, 866, 855, 844, 833): $10 per month is charged, covering approximately 400 inbound minutes; after that amount, an overage of $0.020 per minute applies.

Calls to Mexico: $20 is charged per domain and includes 600 minutes; beyond that limit, $0.020 is charged per minute used.

1-year call recording plan: This service costs $35 per month. With this benefit, your calls are stored in the cloud for 1 year, where you can play or download them whenever you need. Stopping payment for this service will disconnect the cloud storage service, and your calls will once again be stored for only 30 days.

Charges are made at the beginning of the month. However, at the end of the month our system will detect any additional usage during the current month and charge for the overage. If these additional charges are not paid within the first 10 days of the month, the service will be suspended without prior notice and a reactivation fee will be charged. Please add a debit/credit card or ACH transfer to your account so automatic charges can be processed. Additional charges may apply if the credit/debit card is declined for any reason. The invoice will also be sent to the email address associated with the account.

You agree that you are solely responsible for your use of the service, without any limitation, that such use is at your own risk, and that it is subject to applicable local, state, national, and international laws and regulations. This includes use of the service by third parties, with or without your permission.

Do not use the services contracted with INGETEL ADVANCED CONNECTIONS LLC for unlawful purposes or purposes prohibited by the regulations in force at any given time.

RESPONSE TO TRACEBACK REQUESTS: Ingetel Advanced Connections LLC commits to cooperating with any call traceback request issued by the FCC, legal authorities, or the industry traceback consortium, responding within a maximum of 24 hours.

PROHIBITION OF ILLEGAL ROBOCALLS: Using Ingetel services to make mass automated calls (robocalls) that do not comply with federal regulations is strictly prohibited. Non-compliance may result in immediate suspension of service and a report to the appropriate authorities.

KNOW YOUR CUSTOMER (KYC) POLICY: Before activating any service, Ingetel carries out a customer identity verification process (KYC), including validation of documents and contact details and, where applicable, a review of business background.

TRAFFIC MONITORING AND ANOMALOUS USE: Ingetel monitors call traffic to detect anomalous patterns that may indicate illegal activity or misuse of the service. If irregularities are detected, the service may be suspended as a precaution and an internal investigation carried out.

STIR/SHAKEN COMPLIANCE: All calls originating on our network are authenticated through the STIR/SHAKEN protocol by our provider, in compliance with FCC regulations to combat spoofing and fraudulent calls.

Pay INGETEL ADVANCED CONNECTIONS LLC on time the amounts corresponding to the price for the use, utilization, and/or provision of the contracted services. BILLING: Billing includes the monthly price of the contracted service plus taxes authorized by law (such as sales tax, Red Cross, 911).

The CUSTOMER will not be released from the payment obligation even if the use was made by a third party, with or without the CUSTOMER's consent and/or knowledge.

The CUSTOMER will not be released from the payment obligation even if they did not use, utilize, and/or consume, in whole or in part, the service contracted and made available to them by INGETEL ADVANCED CONNECTIONS LLC.

The CUSTOMER's failure to make timely payment will entitle INGETEL ADVANCED CONNECTIONS LLC to suspend, temporarily or even permanently, the provision of the contracted services.

The CUSTOMER is responsible for paying all taxes, surcharges, fees, and contributions imposed at any time in connection with these Services.

If you have authorized payment by credit card or by debit to a bank account, no additional notice or consent is required before we bill the credit card or charge the bank account for all amounts owed to us for any reason.

Electrical power and phone/computer equipment: The Service requires electrical power at your premises to operate, and the CUSTOMER will be responsible for providing it. Without a backup battery, the service will not work if the power supplied by the customer is lost.

Users can access our service as long as they have a broadband or Wi-Fi internet connection with a constant minimum speed of 10 Mbps download and 5 Mbps upload per person.

For the WebPhone, we recommend using the Google Chrome browser. We are not responsible for system failures if the customer uses a different browser.

We are NOT responsible for the operation of the system if the customer uses a VPN, an IP changer, a browser other than Google Chrome, has blocked microphone permissions, has blocked cookies, has installed audio software, has low internet speed, has a high PING response on the connection, or uses any other type of software/hardware that interferes with the operation of the system.

Our support team is available Monday through Friday from 8:30 AM to 6 PM America/Central Time. They will gladly assist you by phone call or text message at (346) 200-8032, or by email at info@ingetelconnections.com. We do not take calls through WhatsApp/Instagram or any social network, and we do not listen to voice notes through any of these channels.

Outside business hours and on holidays, you can contact us by email at info@ingetelconnections.com and an agent will get in touch with you as soon as possible.

The cost of remote support is included in the terms of service, unless the failure is caused by the customer: for example, denying audio permissions to the browser, internet outages, power outages, use of VPNs, etc.

The cost of on-site support may vary depending on the miles traveled and the time of the in-person assistance. Please check our rate with us before requesting on-site support.

If the system fails at our provider's level, we ask for a period of 48 hours to escalate/report the failure to the appropriate department. In the meantime, INGETEL ADVANCED CONNECTIONS is responsible for informing the customer of any updates provided to us.

If you have any questions, please do not hesitate to contact us through this channel or by phone. On behalf of the Ingetel team, we want to thank you for your trust. Thank you for choosing us.

We appreciate your trust and understanding.

By selecting the checkbox on our web form, you agree to receive text messages from Ingetel Advanced Connections. Please carefully review the following terms:

Company: (referred to in this Agreement as “the Company,” “We,” “Us,” or “Our”) refers to Ingetel Advanced Connections.

Types of messages the consumer may receive: SMS text messages to mobile devices.

Content of messages: These messages will be used for customer service, marketing, and account notifications.

Frequency of messages: The frequency of messages may vary.

Charges: Message and data charges may apply according to your mobile carrier's terms.

Cancellation (Opt-Out): You can unsubscribe at any time by replying “STOP” to our messages. Once you send STOP, you will no longer receive messages from us unless you resubscribe.

Help and support: For any help or questions, you can reply “HELP” to our messages or contact us directly at: info@ingetelconnections.com.

Consent: Your consent to receive messages is not a condition of making a purchase.